Senior Director, Product

Senior Director, Product

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagementall with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust, Growth Mindset, Balance, and Humilityto life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That's why we've been recognized as one of Inc's Best Workplaces and Fastest Growing Companies, and were recognized on Forbes' list of America's Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront's Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let's shape the future of customer engagement together!

About the Role

We are seeking an exceptionally seasoned and strategic Senior Director, Product to lead and scale critical, high-impact product organizations that are foundational to our platform's evolution and market leadership. This pivotal role will oversee multiple, high-performing product teams, driving comprehensive cross-functional alignment and definitively shaping our overarching product strategy. You will be instrumental in ensuring disciplined execution and delivering measurable outcomes that directly empower enterprise brands to solve their most complex challenges in customer engagement, hyper-personalization, and marketing automation. This will involve leveraging cutting-edge AI-powered decisioning, real-time personalization, and sophisticated data-driven orchestration across a diverse set of channels and customer touchpoints. As a key leader, you will contribute significantly to the future direction of our product portfolio and the growth of our product organization.

Responsibilities

• Strategic Product Leadership : Define and articulate a compelling, multi-year product strategy and vision for key product organizations, ensuring alignment with audacious company goals and market opportunities.
• Organizational Scaling & Development : Lead multiple product organizations responsible for defining and delivering high-impact features and platform capabilities. This includes recruiting, developing, and mentoring a world-class team of product leaders and managers, fostering their growth, and instilling a pervasive sense of ownership, accountability, and unwavering customer orientation that scales across the organization.
• Operational Excellence : Establish and optimize clear operating rhythms that prioritize strategic focus, foster a bias toward action, and accelerate speed to market, all while upholding exceptional product quality and delivering transformative customer outcomes. Drive the adoption of best practices in product discovery, development, and go-to-market.
• Cross-Functional & Executive Partnership : Forge robust, strategic partnerships with Engineering, Design, Data Science, Go-to-Market, and other Product teams to ensure deep alignment, coordinated execution, and a unified product vision across the organization. Articulate and champion product strategy, progress, and critical trade-offs with exceptional clarity to senior leadership, executive stakeholders, and the broader organization, influencing key decisions and securing buy-in.
• Innovation & AI / ML Advancement : Champion AI-powered personalization strategies that enhance relevance and user engagement across various content creation and channel experiences (e.g., email, push, in-app, SMS, WhatsApp, RCS). Oversee the definition and delivery of innovative, data-driven solutions that translate complex data assets into actionable marketing products.
• Customer & Market Obsession : Deeply engage with customers and internal stakeholders to uncover pain points, surface insights, understand customer personas and use cases, and prioritize high-impact product features and enhancements that drive significant business and customer value.
• Execution & Delivery Oversight : Oversee the entire product development lifecycle for your domain, from concept and requirements definition (including user testing and data analysis) to launch and post-launch optimization, ensuring scalable and reliable solutions are consistently delivered.
• Market & Competitive Intelligence : Research industry trends, including messaging compliance and emerging technologies, to identify new product features and opportunities that position us for competitive advantage.
• Thought Leadership : Contribute to the company's leadership culture through strong storytelling, serving as a voice of the customer, driving robust cross-organizational collaboration, modeling systems thinking, and delivering executional excellence.

Qualifications

Ideal Candidate

Perks & Benefits