Desktop Support Technician

Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

This is 100% onsite role.

The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.

PREFERRED QUALIFICATIONS : Experience with various technologies and roles including PC / laptop break / fix, HW / SW installation and configuration.

This position will be responsible for providing on-site computer / tablet / peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new / re-imaged computers.

This position is not purely phone support and will be NA% on site at the address listed.

Project will not extend beyond the current dates based on due to the end of federal grant funding. Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Candidate Experince (in Years)

last Used (in Year)

Professional work experience providing hands-on / physical Deskside PC / Laptop / Tablet support

Required

Years

Professional work experience supporting and trouble shooting PC's running Windows 10 and 11

Required

Years

Professional work experience troubleshooting Dell pc hardware issues.

Required

Years

Professional work experience supporting trouble shooting PC peripheral devices

Required

Years

Professional work experience with the most recent version of the Microsoft Office Suite

Required

Years

Professional work experience imaging computers and physically setting up computers / monitors such as SCCM

Required

Years

Professional work experience using remote assistance tools such as Quick Assist or GoToAssist

Required

Years

Professional work experience using and supporting Office3NA (Teams, Email, OneDrive, SharePoint)

Required

Years

Possesses user friendly customer service skills

Required

Years

Experience with Absolute Computrace

Nice to have

Years

Experience with hard drive encryption tools such as Bitlocker

Nice to have

Years

Questions

No.

Question

Candidate Response

Question1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question2

What is the candidate's email address?

Question3

Where is the candidate currently located (City & State)?

Question4

If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?