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Service Manager (Plumbing Department)

Service Manager (Plumbing Department)

Cranney Home ServicesDanvers, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Build your future with Cranney!

At Cranney Home Services, we pride ourselves on fostering environment that prioritizes your professional development and personal well-being. With a stellar 4.7 / 5 employee rating and over 3,000 glowing reviews from our customers, we’re all about quality and satisfaction! We are currently looking for motivated Service Manager to join a dynamic team!

Why Choose Cranney Home Services!

  • Competitive pay : $75k-$85k (base pay + bonus -with a potential to earn 125K / yr).
  • 75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)!
  • 50% Paid Dental Insurance!
  • 100% Paid Vision!
  • Company Paid Life Insurance.
  • Wellness Reimbursement.
  • Employee Assistance Program (EAP).
  • Flexible Spending Account (FSA).
  • Short-term and Long-term Disability.
  • Fidelity -401K with 4% company match.
  • Employee Referral Bonus.
  • Paid Time off (PTO) and sick time.
  • We are off all major holidays!
  • Well stocked truck - dispatch from home!
  • Residential service only - NO commercial Services.
  • Uniforms, smart phones, and tablets provided!
  • A supportive and close-knit team that feels like family!

Requirements : The Big Tasks!

  • Train, improve and develop processes for a group of top-of-class plumbers.
  • Direct sales lead flow to assure successful business growth.
  • Manage gross margins and budget guidelines for your portion of the plumbing service department.
  • Exhibit a safety-first approach during all work activities.
  • Provide accurate and timely business reports and necessary debriefing.
  • Bring more energy than you take, because you will set the tone every day for the entire department.
  • Work closely with Operations Manager to achieve sales goals.
  • Coach, motivate and train the plumbing team to exceed team and individual goals.
  • Communicate and align with other departments and functions.
  • Mentor and develop the plumbers and dispatchers to ensure appropriate sales metrics.
  • Communicate clearly, show recognition, and build rapport with employees.
  • Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
  • Helping trainees become licensed- mentoring.
  • Manage schedule along with the dispatch department to help meet demand of company goals.

    • Desired Skills and Experience

  • 2 years+ in a supervisory or managerial role.
  • Licensed Plumber is a plus!
  • Plumbing knowledge is a plus!
  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

    • At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today!

    Cranney Home Services is an equal employment opportunity and affirmative action employer.

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    Plumbing Service Manager • Danvers, MA, US