Manager, Process Management Settlements and Disputes

Manager Process Management - Settlements and Disputes

As a Manager of Process Management you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the companys bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

We are seeking dedicated disciplined process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills attention to detail and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

Youll be part of a collaborative high-performing group focused on process improvement and operational excellence. The team values analytical thinking attention to detail and adaptability. Youll work closely with stakeholders across Global Payment Network with a focus on Settlement and Disputes.

Role & Day-to-Day Responsibilities

Create validate and modify business and system processes to improve efficiency and effectiveness.

Design and produce metrics to measure process outcomes and drive continuous improvement.

Analyze data trends to ensure data integrity and install benchmarks.

Educate and gain buy-in from key stakeholders on process utilization and execution.

Drive process improvements aligned with customer outcomes and business goals.

Provide settlement subject matter expertise in projects and meetings representing the department.

Collaborate across teams and levels to influence and implement change.

Maintain formal process documentation including procedures and flow diagrams.

General Responsibilities :

Creating and validating processes

Designing and producing metrics used to measure efficiency and effectiveness

Driving process improvements aligned with desired customer outcomes

Analyzing identifying and correcting data issues with systems used or owned by a department

Providing subject matter expertise on processes when representing the department in projects and other meetings

Managing and leading a team of associates

Basic Qualifications :

Bachelors Degree in Business Administration Accounting Management Human Resources or Economics

At least 5 years of experience in Process Management

At least 1 years of experience in People Management

At least 2 years of experience in Relationship Management

Preferred Qualifications :

Masters Degree in Business Management

7 years of experience in Process Management

3 years of experience in Project Management

3 years of experience in People Management

5 years of experience in Relationship management

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago IL : $115200 - $131500 for Manager Process Management

Riverwoods IL : $115200 - $131500 for Manager Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

Manager

Key Skills

Loan Processing,Continuous Improvement,Lean,Management Experience,Math,Process Improvement,Fair Housing Regulations,Project Management,Process Management,Underwriting,Leadership Experience,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 115200 - 131500