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Technician I Contract
Technician I ContractBlue Star Partners LLC • Los Angeles, CA, US
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Technician I Contract

Technician I Contract

Blue Star Partners LLC • Los Angeles, CA, US
4 days ago
Job type
  • Full-time
Job description

Job Title : Technician I (Contract)

Location : Sylmar, CA (100% Onsite)

Rate : $20 - $22.50 / hr

Duration : 1 Year (conversion to FTE with client)

Contract Type : W2 (must be authorized to work in the U.S.; no sponsorships or C2C / 1099)

What You'll Work On

  • Customer Support : Operate in a call center environment, responding to inquiries about our client's remote care products from healthcare professionals, field personnel, patients, and internal teams.
  • Technical Troubleshooting : Address technical issues, product complaints, and adverse events by following approved protocols. This includes navigating connectivity and setup questions for our client proprietary remote care devices.
  • Clear Documentation : Maintain accurate and thorough records of each call, capturing product experience details in Field Contact Reports (FCRs) and ensuring all information is documented properly.
  • Compliance & Quality : Adhere to U.S. FDA regulations, corporate policies, operating procedures, and work instructions, maintaining patient data privacy and product quality standards.
  • Collaboration & Communication : Work closely with team members to ensure adequate availability for customer support. Provide professional, positive, and cooperative communication at all times.
  • Continuous Improvement : Participate in required trainings and certifications. Consistently meet performance expectations and provide suggestions for process enhancements.

Qualifications

Required :

  • High School Diploma or GED

    • Preferred :

  • Bilingual English / Spanish skills.
  • At least six (6) months of experience in customer service.
  • Prior experience in product support or a related field.
  • Medical device technical support experience is a plus.

    • Additional Skills :

  • Ability to work effectively in a fast-paced, team-oriented, and geographically diverse environment.
  • Strong verbal and written communication skills.
  • Proven multitasking skills, including active note-taking and managing multiple callers simultaneously.
  • Excellent organizational skills, attention to detail, and the ability to meet deadlines.
  • Predictable and reliable attendance.

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    Technician Contract • Los Angeles, CA, US