Hotel General Manager - The Inn On Ferry Street, Detroit

About ASH

ASH Hotels manages a distinctive collection of boutique properties where every stay is designed to inspire connection and create memorable experiences. To us, a hotel is far more than a place to meet, dine, or restit's a vibrant setting where stories unfold, emotions come to life, and guests become part of something truly special.

The Inn On Ferry Street

Working with the building's brand new owners Deep Dive Hospitality in partnership with Witness Investment and Song United, we are looking for a General Manager to join the team at The Inn.

The Inn on Ferry Street comprises 33 distinctive guest rooms across a collection of restored Victorian homes and carriage houses, offering an intimate, heritage-rich experience in the heart of Detroit's cultural center.

Planned enhancements to the property will include a fine-dining restaurant and courtyard, the activation of flexible meeting spaces, art curation, curated micro retail, and expanded outdoor facilities. Completion of these upgrades is anticipated in late 2026.

About the role

Job Overview

The General Manager is responsible for the daily strategic and operational management of the hotel, ensuring exceptional guest and employee experiences while maximizing profitability and maintaining the property's unique character. This role requires a seasoned hospitality professional who can independently manage all aspects of hotel operations while collaborating closely with the Regional Director of Hotel Operations to achieve corporate objective

Key Accountabilities

Property Operations & Guest Experience

Oversee all daily hotel operations including front office, housekeeping, and maintenance.Ensure consistent delivery of exceptional guest service that reflects Ash standardsMaintain high standards of property appearance, cleanliness, and functionalityHandle VIP guest relations and resolve complex guest issuesImplement and monitor guest satisfaction programs and respond to feedback

Financial Management

General P&L responsibility for the property with accountability to Regional DOHO for financial performanceDevelop annual operating budgets and monthly forecasts in collaboration with Regional DOHOMonitor daily, weekly, and monthly financial performance against targetsControl operating expenses while maintaining service quality standardsOptimize revenue through effective pricing, inventory management, and upselling strategies

Team Leadership

Lead, motivate, and develop department heads and management teamFoster a positive workplace culture that promotes teamwork and excellenceConduct regular staff meetings, performance reviews, and coaching sessionsManage staffing levels and scheduling to optimize service delivery and cost efficiencyImplement training programs to enhance service quality and operational efficiency

Sales & Marketing

Partner on local sales initiatives and maintain relationships with key accountsWork with Regional GM to implement brand marketing strategiesParticipate in local community events and business development activitiesMonitor competitive landscape and adjust strategies accordingly

Brand Standards & Compliance

Ensure full compliance with brand standards and corporate policiesMaintain all required licenses, permits, and certificationsImplement health, safety, and security protocolsConduct regular property inspections and quality assurance reviewsManage vendor relationships and service contracts

Preferred Qualifications

Education & Experience

Bachelor's degree in Hospitality Management, Business Administration, or related fieldMinimum of 4 years of progressive leadership experience in upscale or luxury hospitalityPrevious experience as Assistant GM, Department Head, or similar leadership roleProven track record of management and financial performance foundationsExperience with boutique, lifestyle, or independent hotel brands preferred

Technical Skills

Advanced proficiency in hotel management systems Strong understanding of hotel accounting and financial reportingKnowledge of revenue management principles and distribution channelsExperience with labor management and scheduling systemsAdvanced Microsoft Office skills

Essential Leadership Skills

Excellent communication and interpersonal skillsProblem-solving abilities and sound judgment under pressureAttention to detail with ability to see the big pictureFlexibility to work various shifts including nights, weekends, and holidaysHands-on Leadership : Leads by example with visible presence throughout the propertyTeam Development : Natural mentor who invests in growing team members' skills and careersGuest-Centric Focus : Genuine passion for hospitality and creating memorable experiencesAdaptability : Thrives in dynamic environment and adjusts quickly to changing prioritiesCommunication Excellence : Clear, consistent communicator who keeps teams informed and engagedCultural Sensitivity : Builds inclusive environment that celebrates diversity in both guests and staffPerformance Orientation : Drives results while maintaining high team morale and engagement

Success Metrics

Achievement of financial targets (revenue, GOP, labor costs)Guest satisfaction scores and online reputation metricsEmployee engagement and retention ratesBrand standard compliance scoresOperational efficiency metrics (service times, upselling rates, etc.)Market penetration and local account development

Reporting Structure

Reports to : Regional General ManagerDirect Reports : Department Heads

Growth Opportunities

This role provides excellent preparation for regional management positions, multi-property oversight, or senior operations roles within the company. The General Manager will work closely with the Regional GM on strategic initiatives and may be involved in new property openings or acquisitions.

Additional Information : This job description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation, business necessity, or other legitimate business reasons. Employees may be required to perform other duties as assigned to meet evolving business needs and organizational objectives.

Compensation & Perks

Salary : $90,000 a year, with Performance Based GM Bonus Plan (up to 20% of salary)

Health insurance, dental insurance, vision insurance, 401 (k) with match

Annually : 10 vacation days, 5 paid sick days, 4 paid personal days, 11 paid holidays

50% food and beverage discount and discounted hotel rooms

Opportunity for growth within Ash People LLC.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.

Job Type : Full-time

Work Location : In person

The pay range for this role is : 90,000 - 90,000 USD per year(Inn on Ferry Street)

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