Senior Director, Customer Engineering

Strength in Trust

OneTrusts mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences automates the governance of data with integrated risk management across privacy security IT / tech third-party and AI risk and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader OneTrust boasts over 300 patents and serves more than 14000 customers globally ranging from industry giants to small businesses.

The Challenge

We are seeking a solution oriented customer obsessed senior candidate to lead our global Customer Engineering team within R&D. As a Senior Director Customer Engineering you will drive deep technical partnerships with our strategi c customers . This high impact role will deliver revenue growth and improved retention through a design partner program . You will collaborate with various organizations within OneTrust to discover assess and deliver value to our customers across various domains and verticals . Within the design partner program y ou will manage all activities leading up to a successful delivery of customer requirements including designing building and delivering solutions sometimes co-developed that meet OneTrust architecture and platform standards .

Your Mission

Build and lead a team of highly skilled engineers while serving our strategic customers adopt and scale on OneTrust solutions and platform . Serve as a trusted advisor to our strategic customers by partnering within OneTrust and providing technical and solution oversight to all their requirements. Engage in customer roadmap requirements and p rioritize deliveries to these customers across short term and long-term capabilities aligned with OneTrust product roadmap .

You Are

You are an innovative leader who owns ideas and turns them into opportunities and results who can imagine the impossible build strategies and take the leap. You are d ata driven who can assess risk and pursue outcomes without the fear of failure. You are p ersistent and obsessed with customer s by relentless ly pursuing a solution to the ir problems and overcoming objections. You are extremely collaborative by listening to different viewpoints and diverse perspectives and will work together to drive a valuable outcome to our customers . You own quality outcomes and manage the team to deliver engineering excellence .

Responsibilities

• Build a solution centric customer obsessed global C ustomer E ngineering team through your leadership and mentorship
• Maximize design-win opportunities across strategic accounts and reference design partners by supporting them with deep timing expertise and tailored solutions pre-sale and post-sale
• Establish deep technical relationships with key customers including system architects and technical management serving as trusted advisor on timing
• Deliver training programs and technical contents ( technical collaterals application use cases prescriptive architecture competitive analysis) to GTM team s that increase sales and implementation effectiveness
• Impact roadmap and product definition through your application and customer insights
• Define and enforce engineering excellence standards including architecture principles code quality observability and system resilience
• Design strategies for future development projects based on the companys overall objectives and resource availability
• Implement innovative technologies
• Coordinat e with internal and external stakeholders
• Provid e technical oversight to your team
• Ensur e projects are delivered according to schedule with engineering excellence and quality outcomes
• Find opportunities to drive continuous improvements
• Build and scale the team with onboarding and mentoring programs
• Coach mentor and guide in dividuals and teams to upskill and reach their full potential
• Serve as the key voice of engineering in leadership forums presenting delivery performance quality insights customer health and continuous improvement initiatives.

Qualifications

For California Colorado Connecticut Nevada New York Rhode Island and Washington-based candidates : the annual base pay range for this role is listed below. Within this range individual pay is determined by several factors including location job-related skills work experience and relevant education and / or training. This role may also be eligible for discretionary bonuses equity and / or commissions as well as benefits.

Salary Range

$225150 - $337725 USD

Where we Work

We are embracing an office first culture encouraging three days a week in office for most roles with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust you will be part of the OneTeam . That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity RSUs annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities company-paid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit out the following to learn more about OneTrust and its people :

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview . You can change your mind at any time and have your personal data removed from our order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning : OneTrust is aware of scams involving false offers of employment with our fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages. Be aware that we never ask candidates for personal information IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an @ email address. You may also receive legitimate emails from @. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a @ email address. For more information or if you have been targeted please reach out to .

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.

Required Experience :

Exec

Key Skills

Go,Lean,Management Experience,React,Node.js,Operations Management,Project Management,Research & Development,Software Development,Team Management,GraphQL,Leadership Experience

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 225150 - 337725