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Bank Service Representative/Teller
Bank Service Representative/TellerOak View National Bank • Warrenton, VA, United States
No longer accepting applications
Bank Service Representative / Teller

Bank Service Representative / Teller

Oak View National Bank • Warrenton, VA, United States
21 days ago
Job type
  • Full-time
Job description

false false false EN-US X-NONE X-NONE

Grow with us at Oak View National Bank! At your community bank, we pride ourselves in employing diverse and dedicated professionals who want to provide the highest level of service to our customers, both internal and external.

We Offer :

  • Opportunities to grow and advance
  • People-friendly work culture
  • Diverse and collaborative team environment
  • Community-focused mission and values

Job Summary :

This job involves a wide range of duties related to deposit accounts and maintaining the customer relationship. It includes processing teller transactions; opening, maintaining, and closing accounts; responding to inquiries; and managing cash handling equipment. It requires full compliance with regulations, policies, and procedures, and adherence to Bank Secrecy Act reporting requirements.

Essential BSR Functions :

(Level I Duties)

  • Performs Teller functions as required : Handle transactions, customer service and inquiries. Scans each transaction and balances work daily.
  • Opens new checking, savings, IRA, and CD accounts; closes accounts; and handles other online transactions for deposit applications. Performs data entry for new accounts and account maintenance.
  • Opens, produces, closes and restricts debit cards, as needed Handles inquiries from customers and personnel from other departments, by telephone and in person.
  • Processes stop-payment orders and acknowledgements, notifying other departments and applying charges.
  • Rents and closes safe deposit boxes; Handles customer access to safe deposit boxes.
  • Performs notary services for customers as a licensed Notary Public.
  • Cross-sells additional bank services as customer satisfaction and additional needs are discussed and identified.
  • Sets up online banking profiles and assists customers with access, as needed.
  • Initiates cashier's checks.
  • Assists with other bank operations and duties as required by the Branch Manager or Assistant Branch Manager.

    • (Level II Additional Duties)

  • Enters wire transfers and cash orders.
  • Assists in training new tellers and supporting co-workers' issues that arise.
  • Authorizes cashier's checks on a limited basis with some signing authority.
  • Contacts customers regarding CD renewals, dormant accounts, suspicious debit card activity, etc.
  • Reviews daily maintenance logs and reports such as debit card maintenance, and branch balancing.

    • (Level III Additional Duties)

  • Serves as back-up supervisor in the absence of the Branch Manager, seeking assistance from other officers on duty for situations exceeding authority level.
  • Possesses knowledge in reviewing all types of business account documents, including a clear understanding of what documents are needed when changing / updating a business.
  • Assists Level I and II Bank Service Representatives when necessary.
  • Has some knowledge in reviewing IRAs, Trust, and POA documents.
  • Assists in processing overdrafts and returned items.
  • Authorizes cashier's checks on a defined basis.
  • Authorizes over-ride for teller transactions on a defined basis.
  • Accesses balancing reports and balances any outages.
  • Assists with branch audits as needed.

    • Essential Teller Functions :

  • Serves customers at a desk, processing a variety of transactions using judgment within narrow limits regarding validity of transactions presented; Refers questionable transactions to the Branch Manager or Assistant Branch Manager.
  • Receives commercial and individual checking deposits, verifies cash and endorsements, and issues receipts.
  • Accepts checks for cashing and paying, verifies endorsement, validity, and funds, and makes change. Refers to Branch Manager on large or unusual transactions.
  • Receives savings deposits; pay withdrawals after verifying balance and signatures.
  • Receives mortgage, installment loan, or any other payments, checking the date due and assessing late charges when applicable. Refers to Loan Administration when needed.
  • Sells cashier's checks.
  • Redeems U.S. Savings Bonds.
  • Complies with provisions of the Bank Secrecy Act. Completes Currency Transaction Report on large cash transactions and reports to the Branch Manager. Maintains log on all cash transactions over limit.
  • Greets and assists or refers customers, in person or by phone, with any requested services, problems or concerns, in an efficient and courteous manner.
  • Under dual control, verifies and replenishes funds in the cash-handling machine at specified intervals or as needed.
  • Under dual control, lists night drop deposits daily and processes all transactions.
  • Cross-sells bank services appropriate to customer needs.
  • Assists new tellers in training, and co-workers having difficulties during the business day.
  • Performs any other duties that may be assigned by the Branch Manager or Assistant Branch Manager.

    • Job Requirements :

  • High school diploma or equivalent
  • At least one year of related experience, banking strongly preferred.
  • Proven record of honesty, integrity, and ability to meet and deal with the public in sales and problem- solving situations.
  • Effective keyboard, computer, and calculator skills.
  • Excellent organization skills
  • Proven proficiency at balancing accounts, customer service, handling transactions and cash handling.
  • Additional bank experience, training, satisfactory performance and supervisor endorsement required to promotion in level.

    • Physical / Mental Requirements :

  • May be required to lift / carry up to 25 pounds of coin, computer paper, etc.
  • May be required to stand, or sit, for extended periods of time.
  • Must have visual acuity for continuous review of documents, currency, cash items, computer screen, reports, etc.
  • Must have manual dexterity for keyboarding, calculating, and cash handling.
  • Must remain calm and pleasant in all contact with customers and co-workers, in person or by phone.
  • Must be able to concentrate and pay attention to detail for extended periods of time.
  • Must possess good mathematical reasoning.
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    Bank Service • Warrenton, VA, United States

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