Level 1 IT Support Specialist (Southampton)

THIS POSITION IS ON-SITE IN SOUTHAMPTON, NY

THIS IS NOT A REMOTE JOB

Important Note on Location & Housing

Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY.

Please do not apply if you are out of state or planning to relocate.

Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting.

Thank you for your understanding.

Summary : To support, maintain and expand current IT and infrastructure capabilities.

Duties and Responsibilities :

Physical Installation and management of network, security, and phone systems

Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices

Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software.

Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning.

Perform ERP system data and user maintenance

Responsible for procuring equipment and software as needed and within budget

Produce reports as needed for management from multiple data sources.

Competencies :

Proficient with Microsoft Office Suite with a strong emphasis in MS Excel

Excellent interpersonal and customer service skills

Firm understanding of existing network programs and capabilities

Strong analytical and problem-solving skills

Excellent troubleshooting ability

Experienced working in a Windows Operating system environment

Basic Programming and Web Design knowledge

Requirements

Associate degree in Computer Science or equivalent experience

At least (2) years of experience in network maintenance or user technical support preferred

A+, Network+, and similar certifications preferred

Perform upgrade and maintenance tasks during designated maintenance windows

Must be able to lift up to 50 lbs.

Must be able to communicate effectively with coworkers, managers and vendors.

Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures.

Must represent the company in a positive and professional manner.

Must be able to work with minimum supervision.