Director of REL Fulfillment Production Support

Job Title

This position oversees day-to-day production and strategic support across Fulfilment, driving innovation and transformational initiatives to improve the overall efficiency, effectiveness, and teammate / customer experience, while reducing operational costs and risk. The role is responsible for managing operational routines, including production and FTE forecasting, capacity management, cost and expense management, and monitoring performance. Develop and execute Fulfilment's strategy, from supporting the development of the strategic plan, identifying OPEX and transformational opportunities, prioritizing business and tech initiatives, project execution, and benefit realization.

Essential Duties And Responsibilities

Operational Leadership

• Lead the Retail Lending Fulfillment Production Support Team, overseeing day-to-day production and strategic support across Fulfilment.
• Monitor the overall health of Fulfilment operations and manage operational routines, including production and FTE Forecasting, capacity and pipeline management, expense management, and developing and maintaining key executive and production reporting.
• Develop and execute the annual strategic plan, identifying OPEX and transformational opportunities, and support business and tech prioritization.
• Manage a portfolio of OpEx and transformational efforts to improve overall efficiency, effectiveness, optimize workflow, and teammate / customer experience.
• Track KPIs to maximize productivity, capacity planning, and service quality.

Team Management

Compliance And Risk Management

Cross-Functional Collaboration

Required Qualifications

Education & Experience

Skills & Competencies