Imaging Field Service Engineer (PET / CT Specialty)

Shared Imaging is looking to add a Customer Service PET / CT Specialist to our technical operations team.

Summary of Job Responsibility

The Customer Service PET / CT Specialist is a technically oriented service professional that proactively assists in servicing Shared Imaging's customer's PET / CT (Positron Emission Technology Computed Tomography) diagnostic imaging equipment. As a partner in the service delivery and customer management process, the role takes ownership of all technical account management delivery and service reporting. In this role, the Customer Service PET / CT Specialist will be responsible for meeting the daily service repair assistance of the PET / CT imaging equipment and driving customer satisfaction through service and relationship excellence. The qualified person will have strong self-directed job functions requiring strong PET / CT technical knowledge, preventative maintenance, system interconnectivity to external device knowledge with a professional demeanor to internal and external stakeholders.

Essential Functions :

• Manage vendor(s) service delivery processes in compliance with SI policies
• Maintain customer service requests and internal service records / reports within the internal platform
• Manage repair parts cycle times with the OEM, including diagnosing, documenting major parts and part sub-components manufacturer, part number to enable alternative parts sourcing
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem-solving
• Work as a member of the national and local team to provide efficient service delivery to all
• Identify "hidden growth opportunities" and participate in sales opportunities such as contract renewals and assist with promoting, supporting and implementing SI growth programs
• Perform Preventative Maintenance on equipment assigned and potentially perform first call repairs and functional system inspections
• Maintain daily communications with customers and / or Regional Operations Managers (ROM) or Regional Operations Supervisors (ROS) to ensure resolution and proper follow-up, leading to customer satisfaction
• Maintain tools and test equipment properly and ensure they are calibrated
• Conduct and complete Preventative Maintenance on designated PET / CT diagnostic imaging equipment when tasked to do so
• Meet Health and Human Services and Environment Health and Safety requirements

Minimum competencies, knowledge, skills, and abilities :

Education, Experience and Travel

Other Requirements

We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel reimbursement and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared Imaging is a truly great place to work!

The annual salary range for this role is $140,000 - $150,000 / year, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience.

We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.

Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.

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