Senior Manager Customer Success Ops (Remote)

Senior Manager Customer Success Ops (Remote)

Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant .

We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals . Powered by our proprietary BankGPT platform , this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack , unlocking a $200B opportunity and potentially replacing multiple publicly traded companies .

Ultimately, our mission is to drive financial well‑being for millions of consumers.

With over two‑thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well‑being on autopilot to help solve this problem.

About the Role

The Senior Manager, Customer Success Operations is a strategic and tactical operator who ensures interface.ai’s Customer Success function runs with precision. As the company integrates Customer Success more tightly into GTM, this role serves as the connective tissue—aligning systems, data, processes, and reporting between CS, Sales, and RevOps. You’ll own the operational framework that powers retention, expansion, and customer health visibility across 100+ financial institution clients, reporting to the VP of Revenue Operations and working closely with Regional VPs and CSMs across all three regions.

Key Responsibilities

Customer Success Operations

• Own day‑to‑day operational rhythm, reporting, and data hygiene for the global CS organization.
• Define and manage KPIs that measure customer health, retention, expansion, and risk (NRR, GRR, adoption, utilization).
• Partner with Regional VPs and CSMs to forecast renewals, flag at‑risk accounts, and support proactive recovery planning.
• Drive cross‑functional coordination for QBRs, renewal reviews, and health‑check cadences.

Systems & Infrastructure

Analytics & Reporting

Customer Health & NPS

Cross‑Functional Collaboration

What You Bring

Success Looks Like

Compensation

Equal Employment Opportunity Statement

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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