Service Desk Technician

A company is looking for a Service Desk Technician in Information Technology Services.

Key Responsibilities

Provide telephone-based or electronic support for incident resolution to the university community

Deliver first-level technical support for various software applications and remote IT support

Maintain currency on advancements in supported applications and ITIL best practices

Required Qualifications

Associate degree in computer science or a related field

A minimum of two years of technical experience in a computer-related customer support field

Experience in customer service

Equivalent combinations of education and experience will be considered

All qualifications must be met by the time of employment