Senior Enrollment Navigator (Term-limited, 3 years)

University Staff

Description

University of Colorado Anschutz Medical Campus

Department : Office of Digital Education

Job Title : Senior Enrollment Navigator (Term-limited, 3 years)

Position # : 00841076 - Requisition # : 38051

Job Summary :

The Senior Enrollment Navigator within the Office of Digital Learning plays a critical role in guiding prospective students through the front end of the enrollment process, ensuring a seamless and supportive experience from initial inquiry to application. This role involves building relationships with adult learners or non-traditional students, assessing their educational goals, and providing tailored information about program options, admission requirements, and financial aid. The senior navigator also manages a pipeline of prospective students using Salesforce, maintains regular communication via text, email, phone and virtual meetings, and collaborates closely with admissions and academic departments to remove barriers to enrollment.

In addition to supporting prospective students, the Senior Enrollment Navigator will contribute to process improvement initiatives and using data to drive enrollment strategies. They are expected to stay up to date on institutional policies, program updates, and compliance standards, ensuring accuracy and consistency in all student communications. Their work requires a high level of customer service, attention to detail, and a proactive approach to problem-solving in a fast-paced, goal-driven environment.

Key Responsibilities :

Student Engagement & Enrollment : 75%

Serve as the primary point of contact for prospective and newly admitted online students from inquiry to application.

Provide guidance on program offerings, admission requirements, financial aid, application process, and next steps.

Independently conduct outreach via email, SMS via CRM technologies and phone / video conferencing to engage, inform, and motivate students through the enrollment pipeline.

Maintain accurate records in CRM systems, ensuring timely follow-up and data integrity.

Leadership : 10%

Assist in developing and refining SOPs for online student enrollment.

Process Improvement & Collaboration : 10%

Collaborate with Graduate School and other departments to ensure a seamless enrollment experience.

Collaborate cross-functionally with marketing and admissions teams to drive enrollment optimization through data-driven performance analysis, developing and implementing strategic recommendations for competitive positioning and growth initiatives while leading planning efforts for upcoming recruitment cycles and identifying additional support mechanisms to enhance overall program enrollment success.

Identify pain points in the enrollment process and recommend improvements.

Participate in cross-functional meetings and strategic planning efforts to improve online student recruitment and retention.

Data & Reporting : 5%

Track and analyze enrollment trends and funnel metrics to inform strategic decisions.

Support reporting efforts related to online student engagement, conversion, and satisfaction.

Work Location :

Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Please be advised that this position is not eligible now or in the future for Visa sponsorship.

Why Join Us :

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including :

• Medical : Multiple plan options

Dental : Multiple plan options

Additional Insurance : Disability, Life, Vision

Retirement 401(a) Plan : Employer contributes 10% of your gross pay

Paid Time Off : Accruals over the year

Vacation Days : 22 / year (maximum accrual 352 hours)

Sick Days : 15 / year (unlimited maximum accrual)

Holiday Days : 10 / year

Tuition Benefit : Employees have access to this benefit on all CU campuses

ECO Pass : Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage .

Qualifications :

Minimum Qualifications :

Bachelor's degree from an accredited institution.

Two (2) years of professional experience in higher education enrollment, admissions, or student services.

Experience working with online or non-traditional student populations.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications :

Experience working in a healthcare or medical education setting.

Experience working with CRMs (ex. Salesforce and Slate).

Proven track record of meeting or exceeding enrollment targets.

Knowledge, Skills and Abilities :

Ability to communicate effectively, both in writing and orally.

Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

Outstanding customer service skills.

Exceptional communication, interpersonal, and organizational skills.

Strong understanding of CRM's (Primarily Salesforce and Slate).

Knowledge of FERPA and other compliance standards in higher education.

How to Apply :

For full consideration, please submit the following document(s) :

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to : Natalie Skaggs, Natalie.skaggs@cuanschutz.edu

Screening of Applications Begins :

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by 10 / 31 / 2025. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range :

The starting salary range ( or hiring range ) for this position has been established as $52,961 - $67,367 .

The above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement :

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement :

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu .

Background Check Statement :

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement :

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program .

Application Materials Required : Cover Letter, Resume / CV, List of References

Job Category

: Academic Services

Primary Location

: Hybrid

Department : U0001 Anschutz Med Campus or Denver - 22127 - Digital Education

Schedule

: Full-time

Posting Date

: Oct 17, 2025

Unposting Date

: Ongoing

Posting Contact Name : Natalie Skaggs

Posting Contact Email : Natalie.skaggs@cuanschutz.edu

Position Number : 00841076