Director of Engineering, Mobile Channels

Director of Engineering, Mobile Channels

BOSTON, MA

About The Team

We’re the Mobile Channels team at Klaviyo — the group behind one of our most powerful growth engines : SMS. We build systems that power billions of customer interactions, helping brands connect through timely, personalized mobile experiences.

Our work spans product development, messaging infrastructure, and AI-driven optimization. We partner closely with Product, Design, Marketing, Sales, and Support to deliver performance and innovation at global scale. Based in Boston, this team sits at the intersection of Klaviyo’s AI-first strategy and our mission to make every customer connection smarter.

About The Role

You’ll lead the engineering organization behind Klaviyo’s Mobile Channels business — a cornerstone of our omnichannel platform and a significant revenue line. You’ll own revenue responsibility for the SMS product line : aligning system architecture & reliability with innovation & business goals.

In this role, you’ll partner with senior leaders across Product, Design, and GTM to define how Klaviyo continues to lead the market in mobile messaging. You’ll shape the strategy, build the systems, and grow the teams that keep Klaviyo ahead. This role is intense and rewarding — perfect for a leader who thrives in motion, raises the bar for excellence, and finds purpose in building teams that scale impact globally.

How You’ll Make An Impact

• Own Klaviyo’s SMS product line — driving revenue growth, gross margin, and reliability at global scale.
• Partner with Product, Design, and GTM to define the vision for mobile within Klaviyo’s omnichannel platform.
• Lead and develop a world‑class engineering organization across several specialist teams, grounded in accountability, curiosity, and technical excellence.
• Drive innovation that deepens our competitive moat — leveraging Klaviyo’s unique data advantage, AI capabilities, and cross‑channel orchestration.
• Architect for enterprise‑scale reliability, security, and compliance across diverse global markets.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Give and receive meaningful feedback, focusing on empathy, curiosity, and growth.

What We’re Looking For

Base Pay Range For US Locations

$248,000—$372,000 USD

Benefits

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary / OTE range for your preferred location during the hiring process.

Important Legal Information

Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE : Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyо.com), instant messaging platforms, or unsolicited calls.

By applying, you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.

#J-18808-Ljbffr