Resident Engagement Supervisor

Title : Resident Engagement Supervisor

State Role Title : Security Officer IV

Hiring Range : $58067 - $66964

Pay Band : 3

Agency : Department of Juvenile Justice

Location : Bon Air JCC

Agency Website :

Recruitment Type : General Public - G

Job Duties

The Virginia Department of Juvenile Justice (DJJ) protects the public by preparing court-involved youth to be successful citizens. DJJ is committed to excellence in public safety by providing effective interventions that improve the lives of youth strengthening both families and communities within the Commonwealth

We are hiring a Resident Engagement Supervisor who will be responsible for overseeing and guiding a team of Resident Engagement Coordinators ensuring they effectively implement best practices in supervision security and treatment. Lead the daily facilitation and implementation of the facility-wide PBIS program which includes managing resident incentives activities and the incentive room. Enhance positive youth outcomes and uphold operational excellence.

Work schedule : Monday - Friday 11 AM - 8 PM two Saturdays per month

Core Responsibilities : (Not limited to)

• Administrative Duties-HR Management - Appropriately monitors and reports timekeeping and leave records and ensures appropriate notification of new hires separating employees and employees on extended leave of absence(s). Disciplinary actions are properly documented and reviewed. Interviewing selection and hiring of employees is conducted in accordance with policy and law; employees are oriented and trained to effectively accomplish their work.
• Administrative Duties-Capital Resource Management - Effectively manages costs for overtime wage employment and contractual services by maximizing the use of resources scheduling effectively and delegating and distributing workloads appropriately.
• PBIS Program Leadership & Management - Observes the daily facilitation and implementation of the facility-wide PBIS program ensuring its consistent application across all shifts and units. Coordinate various facility-wide activities and special programs designed to support and reinforce the PBIS framework and promote positive resident behavior. Monitor PBIS data analyze trends and recommend program adjustments to enhance resident engagement and behavioral outcomes.
• General Juvenile Record / BADGE Duties - Handle confidential and sensitive juvenile information in accordance with laws policies and DJJ guidance including encrypting emails containing sensitive information (e.g. 16.1-223 16.1-300 6VAC35-160 6VAC35-170).
• Team Supervision & Development - Coordinators enhancing their skills in resident management group facilitation conflict resolution and intervention techniques. Conduct regular performance evaluations identify training needs and facilitate professional development opportunities for the team. Manage staff scheduling leave requests and ensure adequate coverage for all engagement activities and PBIS implementation. Address staff conflicts and performance issues effectively and professionally demonstrating patience and perseverance. Provide empathetic and emotionally stable support to both staff and youth particularly during challenging situations.
• Security & Treatment Integration - Ensure Resident Engagement Coordinators consistently apply best practices in supervision security and management of services. Guide staff on the appropriate use of verbal and physical intervention techniques ensuring proficiency and adherence to policy. Ensure staff maintain considerable knowledge of security procedures and actively contribute to maintaining a safe environment. Coordinate and collaborate with interdisciplinary team members (e.g. behavioral services education security case management) to comprehensively deliver programming and integrate engagement strategies with individual treatment plans.
• Application & Reporting - Review and evaluate records and reports prepared by RECs ensuring accuracy completeness and compliance with documentation standards demonstrating strong attention to detail.

Essential Skills : (Not limited to)

Minimum Qualifications

Additional Considerations

Special Instructions

You will be provided a confirmation of receipt when your application and / or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Application Process :

Individuals desiring to be considered for this position must submit a completed employment application or you may attach a resume before the positions closing date. Applications received after the closing date will not be considered. Applications sent through postal mail email or fax will not be considered.

Applicants are encouraged to be specific regarding job-related knowledge skills and abilities.

You will be provided an email confirmation of receipt when your application and / or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application. Status updates will not be provided via telephone or email.

Background & Pre-employment Screenings :

Selected applicants are subject to a background investigation and pre-employment drug screen. Investigations may include fingerprint checks (State Police FBI); local agency checks; employment verification; verification of education (if required and relevant to employment); credit checks; and other checks based on the position.

Pre-employment medical screenings are required for some DJJ positions.

Reference Check : At least two references names and contact information will be required from all finalists who advance in the selection process.

Driver License : A valid drivers license is required of DJJ employees to operate a state-owned or leased vehicle.

Supplemental Questions :

You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Lay off Policy 1.3 :

If you have been impacted by the DHRM Policy 1.3 layoff and have a valid Interagency Placement Screening Form (Yellow Card) or Preferential Hiring Form (Blue Card) it is necessary to submit the card before the closing date for this position. You can include the Card as an attachment with your state application.

DJJ Welcomes Veterans :

DJJ is committed to recruiting hiring and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible to receive additional leave accruals based on their total years of service in the military National Guard or Reserve. If applicable please submit form DD-214 with your state application.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore applicants must be a citizen or national of the U.S. a Lawful Permanent Resident or an alien authorized to work.

Reasonable Accommodations : Reasonable Accommodations are available to persons with disabilities during application and / or interview processes per the Americans with Disabilities Act. Contact our Human Resources Department for further assistance.

Equal Opportunity Employer : The Department of Juvenile Justice practices fair and equal employment opportunities to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race sex color national origin religion sexual orientation gender identity age veteran status political affiliation genetics or disability in the recruitment selection and hiring of its workforce. Qualified individuals with disabilities are encouraged to apply. It is our goal to foster a culture that demonstrates the principles of civility diversity opportunity and inclusion.

Contact Information

Name : DJJ Talent Acquisition Team

Phone : Please email your questions to

Email :

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS / DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.

Required Experience :

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 58067 - 66964