Customer Service Representative (Bilingual - Spanish / English)

Job Description

Job Description

The Client Experience Specialist reports to and takes direction from the Client Experience Supervisor. Applicants for this role must be fluent in English and Spanish.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Qualifications

Must be bilingual in Spanish & English (written and verbal).

Customer service pro with strong communication skills.

Problem-solver who thrives in a fast-paced environment.

Detail-oriented with the ability to multi-task.

Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)

Call center experience is a bonus but not required.

We Bring :

19 Hourly

Performance Incentives

Health, Dental, and Life Benefits

401K Matching

Abundant professional development opportunities at a growing and thriving alternative Finance company!

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