The Lodges Guest Services Supervisor - Year Round

Please note, this position is located at Deer Valley Resort in Park City, UT.

Flex Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts

Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)

Subsidized meals at Employee Dining Rooms offered for staff while on shift

Subsidized housing options available for seasonal full-time staff

Discounts for staff members at restaurants, shops, and service providers in Park City

Healthcare options are available for staff members

401k plan with company match

PURPOSE OF POSITION :

A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of The Lodges.

RESPONSIBILITIES :

Check guests in and out and settle guest balances upon departure

Give guests directions, information, and instructions

Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners

Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff

Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold

Balance and close out lift ticket sales at the end of the day

Proactively solve guest, owner, and employee problems with urgency, respect, and empathy

Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage

Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk

Assist guest services manager with creating staff schedules, training, and completing timecards

Check for guest requests and services three days prior to arrival and ensure these requests are met

Train staff on the night audit process

Assist with General Store operations, including ordering and inventory, using the POS system, operating the coffee machine, and opening and closing duties

Other duties as assigned

QUALIFICATIONS :

Staff leadership, coaching, and mentoring experience preferred

Must have a valid driver's license and clean driving record

Excellent understanding of computers, systems, and guest service tools

Must be able to work varied shifts, including overnight shifts

DATES OF EMPLOYMENT :

Flex Year Round - may have periods of layoff or reduced hours

PAY RATE : $22.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.