Head of Customer Success & Implementation

Head of Customer Success & Implementation

About the Company

Innovative provider of connectivity solutions for hotels & lodging marketplaces

Industry

Internet

Type

Privately Held, VC-backed

Founded

2016

Employees

51-200

Funding

Categories

• Information Technology & Services

Specialties

About the Role

The Company is seeking a strategic Head of Customer Success and Implementation to lead the charge in maximizing client satisfaction and driving revenue growth. The successful candidate will be responsible for the full customer lifecycle, from rapid and high-quality implementations to long-term account growth. This role involves overseeing a team of Account Managers and Onboarding Specialists, with a focus on accelerating client onboarding, ensuring the adoption of solutions, and scaling revenue through expanded usage and renewals. Key responsibilities include leadership and team management, client onboarding and implementation, customer success and performance management, revenue, renewals, and expansion, as well as operational excellence. Applicants for the Head of Customer Success and Implementation position at the company should have 3-5+ years' of experience in customer success, account management, or implementation leadership, with a proven track record of driving revenue growth and performance improvements. A background in SaaS, hotel tech, or hospitality platforms is a strong plus. The role requires strong negotiation and executive communication skills, an operationally minded approach, and the ability to turn data into insights that drive revenue outcomes. The ideal candidate will be adept at managing large, fast-paced portfolios, leading sizeable teams, and will be comfortable navigating multi-property hotel groups and complex client organizations.

Travel Percent

Less than 10%

Functions