Claims Analyst - US HYBRID

Job Posting

Essential Job Functions : Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies. Willingness to learn new payment processes and / or other processes within death claims depending on where the need is on any given day. Responsible for the accurate handling and timely execution of any policy worked. Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by MetLife guidelines. Report any potential fraudulent, money laundering, or unethical requests that have been reviewed. Perform other related duties as assigned or required daily. Must provide an elite customer service experience via letters or phone calls made internally or externally. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

Mandatory Qualifications : High School Diploma completed. 2+ years of relevant life insurance death claims business experience are mandatory. Death claims processing experience is mandatory. Strong understanding of the Life insurance industry is mandatory. Working knowledge of life insurance products and applicable policies, procedures, and guidelines. Microsoft Office and MS Teams work experience. Great typing and documenting skills. Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers. Inbound / outbound customer service experience and communication skills are required. Great ability to multitask between clients applications and DXC systems.

Preferred Qualifications : Bachelor's Degree is preferred. FINRA Series 6 is preferred. Insurance call center experience is highly preferred (this position is not a call center).

Work Environment

Laptop, Docking Station, Monitors, Headset will be provided. Schedule : Monday Friday, business hours are 7 : 30am to 6pm CST. This position may require commuting up to 2 days per week to a DXC office. Applicants must be located within commuting distance of one of our office locations.

Office Locations

4000 N Mingo Road, Tulsa, OK, 74116

100, Centerview Drive, Suite 100, Nashville, TN, 37214-3439

6901 Windcrest Dr, D2-1E-76, Plano, TX, 75024

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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