Performance Improvement Specialist

Job Details

Job Location

Ann Arbor MI - Ann Arbor, MI

Remote Type

Hybrid

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

$75000.00 - $81250.00 Salary

Travel Percentage

None

Job Shift

Day

Job Category

QA - Quality Control

Job Posting Date(s)

End Date

12 / 04 / 2025

Description

Summary

In alignment with Gift of Life Michigan's core purpose and core values, the Performance Improvement Specialist provides expertise and analytical support to the organization to enhance and improve Gift of Life's ability to carry out its mission. This position will be responsible for identifying opportunities for improvement in analyzing incidents, process change and general operations and well as assist in coordinating change management.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position :

• Coordinate and support the Performance Improvement Committee work including the Change management process
• Support the Incident report system by following up with department leadership to complete process. Hold investigations and RCAs, and provide expertise in appropriateness of investigation, corrective action and monitoring.
• Work with business intelligence and departmental leadership to monitor process data for adherence to change and opportunities for improvement.
• Interact with Gift of Life departments to learn and identify opportunities for improvement in efficiency and outcomes.
• Conduct process mapping and value stream mapping with the goal of streamlining operations
• Assist with strategic planning process as needed
• Attend weekly MORE meeting to maintain awareness of day-to-day process and emerging issues
• Provide occasional reports and / or presentations to leadership teams upon request.
• Aid with ad hoc and standing committees, work groups, task forces, etc., as requested.
• Perform other duties as assigned.

Qualifications

Education and / or Experience

Required

Preferred

Knowledge, Skills, and Abilities (KSA)

Organizational Culture Expectations

#LI-Hybrid