Assistant Community Manager

Assistant Community Manager

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role or another role and make your mark at Mill Creek.

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the "Manager on Duty" (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior / Leasing Consultants.

Essential Functions / Responsibilities

Sales and Marketing

• Warmly greet prospective residents and create a personal connection while determining needs and preferences
• Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
• Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
• Ensure the office, clubroom, apartment models, and "market ready" units are in impeccable condition
• Assist in Social Media advertising as directed by the Manager
• Assist in the preparation of move-ins, such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents

Operational Standards

Customer Service

Education and / or Experience

High School diploma or equivalent (GED), Bachelor's degree preferred

2 years multi-family leasing or related property management experience or equivalent experience

Commitment to, and passionate for, providing outstanding customer service

Strong communication skills (written and verbal)

Multi Family or related property management experience, retails sales or hospitality experience

Skills / Specialized Knowledge

Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication

Exercise professional judgement to take ownership of and resolve issues and problems with residents

In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community

Continuous research of area competitors such as pricing, amenities, features etc.

Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software

Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division

Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices

Capable of travelling between two or more communities, if necessary

Report to work on time, work assigned schedules (including weekends) and accurately document / verify time worked

About the Benefits of joining the Mill Creek Team

Competitive compensation

Comprehensive medical, dental and vision

Employer sponsored short and long term disability, Life and ADD insurance

401k with employer matching

Paid time off benefits : Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable a direct reflection of our team's contributions. We are committed to listening to our associates and focusing on continuous improvement.

For more information about our DE&I initiatives, please visit our inaugural Environmental, Social, Governance (ESG) Report.