Retail Operations Manager

As a Retail Operations Manager , you’ll play a key role in driving operational excellence and delivering an exceptional retail experience across your assigned territories. This leadership position is perfect for someone who thrives on strategy, team development, and creating impactful results.

CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.

We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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What You’ll Do :

• Lead Retail Excellence : Implement and enforce retail processes to ensure consistent quality and performance.
• Optimize Operations : Monitor and manage operating costs within your geography to maximize profitability.
• Build High-Performing Teams : Recruit, train, and develop Retail Supervisors, ensuring the right people are in the right roles.
• Drive Market Expertise : Become the go-to retail expert for all stores in your territory, providing insights and solutions.
• Foster Strong Relationships : Collaborate with field support, recruiting, client services, and maintain positive connections with clients and customers.
• Plan & Organize : Lead retail meetings, oversee merchandising schedules, and ensure flawless execution.
• Communicate Effectively : Deliver timely updates and maintain clear communication with associates, clients, and customers.
• Ensure Compliance & Quality : Inspect equipment, enforce company policies, and maintain operational standards.
• Administrative Excellence : Prepare and submit required reports accurately and on time.

We’re looking for a dynamic leader who combines retail expertise with strong organizational and people skills. If you’re passionate about driving results and building high-performing teams, this role is for you.

What You’ll Bring :

Bachelor’s degree in Business, Retail Management, or related field

Proficiency in PC applications and SalesTrak NG

Proven ability to lead teams, manage performance, and foster collaboration

Valid driver’s license

Bilingual skills may be required based on business needs

Work Environment :

This role combines office and field responsibilities, offering variety and the opportunity to make a real impact in retail operations.

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