VP, Human Resources - Technology & Operations

VP, Human Resources - Technology & Operations

As the VP, Human Resources - Technology & Operations, you'll serve as a business partner for exempt employees and their teams of non-exempt employees across the Global Servicing team. This position plays a key role with business clients as a strategic partner, diversity champion, change management leader, and employee advocate. You will collaborate with stakeholders and foster a culture of innovation to help drive results for high-performance teams, an inclusive culture, and a positive employee experience.

Additionally, this role will help lead initiatives and drive engagement for virtual & hybrid hubs in Cincinnati-West Chester, OH and Rapid City, SD. Candidates should be located near one of these hubs, Cincinnati-West Chester, OH is preferred.

Essential Responsibilities :

• Provide HR business partner support for clients across the Global Servicing organization
• Partner with leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance management
• Develop and implement impactful engagement plans in support of Synchrony's culture, values, and to champion diversity and flexibility
• Collaborate with leaders and their teams to effectively manage change within the function, hub, and across the organization
• Manage trust-based stakeholder and employee relationships proactively
• Support the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessions
• Work with external staffing organizations to identify and recruit key talent and to foster a diverse candidate pipeline
• Lead other initiatives or projects as assigned

Qualifications / Requirements :

Desired Characteristics :

Grade / Level : 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements :

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment :

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice :

Job Family Group : Human Resources