Operations Supervisor

A company is looking for an Operations Supervisor - Support. Key Responsibilities Oversee and direct the weekly and monthly activities of the Support team, focusing on team performance and productivity Conduct performance reviews, provide feedback, and manage training and development for team members Foster a positive team culture through open communication, collaboration, and conflict resolution Required Qualifications Bachelor's degree preferred 2-4 years of relevant work experience in a customer-facing role Minimum of 2 years of direct people management experience Strong understanding of customer service KPIs and experience with CRM tools Ability to navigate ambiguity and adapt to change quickly