Customer Growth Partner

Customer Growth Partner

At TaxSlayer, we're more than a tax software companywe're a team dedicated to empowering individuals and small businesses to file their taxes online with confidence and ease. Since 1965, TaxSlayer, LLC has been at the forefront of innovation in tax preparation, transforming the way people manage their tax filings.

Our intuitive, user-friendly platform guides customers step by step through the filing process, helping ensure accuracy and maximize refunds. Whether you're a first-time filer or a seasoned tax pro, TaxSlayer makes the experience simple, efficient, and stress-free.

Headquartered in Augusta, Georgia, with a satellite office in Charlotte, North Carolina, TaxSlayer proudly employs nearly 200 year-round team members, along with 300 seasonal support agents during peak tax season. Our workforce is made up of some of the brightest and most talented professionals in the industrycollaborative innovators who continuously enhance our products and exceed customer expectations year after year.

About the Role

The Customer Growth Partner supports the growth and retention of our Professional Customer base by delivering exceptional service, promoting ancillary products, and assisting with sales initiatives. This role serves as a key administrative and customer-facing resource within the Customer Growth Division, contributing directly to client satisfaction and renewal success.

What You'll Be Doing

• Serve as the first point of contact for client service needs via phone and email; route inquiries appropriately.
• Maintain accurate client records in CRM, including notes, orders, and prospect information.
• Process payments over the phone and assist with client renewals.
• Track and analyze client retention data to support renewal efforts.
• Support departmental sales goals for TaxSlayer Pro (or future product software) renewals.
• Assist in planning and executing IRS shows, territorial seminars, and the Virtual Annual User Seminar.
• Demonstrate knowledge of TaxSlayer software and competitor offerings to support the Growth Team.
• Perform administrative tasks related to client and departmental needs.
• Provide professional verbal and written communication using proper grammar and terminology.
• Other duties as assigned.

How you will Succeed

Must-Have Skills & Experience

Physical & Work Environment Requirements

Education & Experience :

What We Offer at TaxSlayer

At TaxSlayer, we believe our people are our greatest asset. That's why we've built a competitive, comprehensive, and flexible benefits package to support your well-being, professional growth, and work-life harmony.

Flexible Work Options

Work where you thrive. Depending on your role and team needs, enjoy remote or hybrid work arrangements that support your lifestyle.

Generous Time Off

Recharge and refresh with :

Health & Wellness Coverage

Comprehensive coverage to keep you and your loved ones healthy :

Financial Benefits

We invest in your future :

Additional Perks

Enjoy extra benefits that make a difference :

Ready to Join Us?

Apply today and be sure to opt in for text updates to stay connected with our recruiting team throughout the process!

Compliance & Equal Opportunity

As a federal contractor, we ensure compliance with all applicable U.S. government requirements and will keep you informed of any obligations. TaxSlayer is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. This overview is subject to change as needed to meet evolving business goals.