Sales Support Representative - Industrial

Sales Support Representative / Inside Sales PVF (Pipe, Valves and Fittings)

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Responsibilities

Work together with sales associates to support customer needs by determining the best products and solutions.

Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

Coordinate deliveries on behalf of customers.

Answer sales calls for general information, addressing and resolving customer concerns or questions.

Process customer quotes and orders, answer inbound phone calls from customers, contacting vendors via phone and email to get pricing / order status. Working with management team and outside sales team to develop customer relationships and win business.

Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

0-3 years of sales and / or customer service experience is preferred.

Knowledge of PVF products is strongly preferred.

Exhibit strong skills for sales, including the ability to upsell.

Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

Ability to react well in a fast-paced environment & follow through on commitments.

Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

General digital literacy including Microsoft Office.

Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range : $20.57 - $32.91 Estimated Ranges displayed are Monthly for salaried roles or Hourly for all other roles. This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected veterans and the requirements of 41 CFR 60-741.5(a), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.