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Assistant Studio Manager - Operations

Assistant Studio Manager - Operations

B / SPOKE StudiosSouth Boston, Massachusetts, United States
30+ days ago
Job type
  • Full-time
Job description

South Boston Assistant Studio Manager - Operations

The South Boston Assistant Studio Manager - Operations is a full-time leadership position. As the Assistant Studio Manager - Operations, you'll play a pivotal role in supporting the South Boston Studio Manager in leading and managing the daily operations of B / SPOKE South Boston. You will focus on ensuring the studio's smooth operation, exceptional customer experience, adherence to brand standards and managing a high-performance team while maintaining a positive team culture. Below are your key responsibilities + accountabilities :

Staff Management :

  • Assist in recruiting, training, and developing front desk staff, ensuring they are knowledgeable, motivated, and solution-oriented. Foster a culture of teamwork, feedback, and continuous growth.
  • Assist in conducting quarterly syncs and providing regular feedback to the front desk team to support their development and growth.
  • Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps.
  • Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives.
  • Foster a positive and supportive team culture.

Revenue Generation :

  • Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise.
  • Monitor online orders and manage the Shopify platform.
  • Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly.
  • Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach

    • Customer Service + Hospitality :

  • Help maintain a welcoming and inclusive environment for clients.
  • Address client inquiries, complaints, and issues promptly and professionally, ensuring their satisfaction and loyalty.

    • Facility Management :

  • Ensure the studio is clean, well-maintained, and supplied with necessary equipment.
  • Process implementation and accountability
  • Safety equipment maintenance &  inventory
  • Audio diagnostics & maintenance
  • Cleaning Schedules and Cleaning Team Management
  • Equipment diagnostics
  • Inventory / Supply ordering, planning & organization

    • Analytics and Reporting :

  • Help track and analyze key metrics related to studio performance, client engagement, and marketing efforts.
  • Assist in creating regular reports to provide insights into the effectiveness of various initiatives.
  • Aid in tracking revenue, managing budgets, and reporting financial performance to senior leadership.
  • Assist in identifying opportunities to improve profitability and efficiency.

    • Additional Expectations :

  • Minimum shift hours / week : 20 hours / week (shift responsibilities may vary based upon studio needs).
  • Flexible work schedule, with the expectation to be in the studio ~80% of the time.
  • Availability for weekday shifts (AM / Noon / PM), weekends, and holidays including support with weekend / holiday on-call schedule
  • Active participation in the B / SPOKE Brand (e.g., regularly taking classes and participating in internal and external events)

    • Benefits :

  • Opportunities for quarterly performance-based bonuses.
  • Comprehensive benefits package, including health, dental, vision, and 401k.
  • Opportunities for professional development and career advancement.

    • Your dedication and contribution will be instrumental in the success and growth of our studio. We look forward to having you on our team!

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    Assistant Studio Manager • South Boston, Massachusetts, United States