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Manheim Guest Experience Director
Manheim Guest Experience DirectorLCBC Church • Manheim, PA, United States
Manheim Guest Experience Director

Manheim Guest Experience Director

LCBC Church • Manheim, PA, United States
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Manheim Guest Experience Director role at LCBC Church

Reports to : Manheim Campus Pastor

Hours Commitment : Full-time (40-45 hours per week) with regular weekend responsibilities

Objective : To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.

Special Skills :

  • Strong people and conflict resolution skills
  • Strong oral and written communication skills
  • Strong organizational and time management skills
  • Strong computer skills with the ability to learn appropriate software skills
  • Ability to maintain absolute confidentiality in handling office and volunteer matters

Primary Responsibilities :

  • Set the pace for a world-class level of hospitality and customer service locally
  • Build and develop strong volunteer teams : recruit, train, equip, empower, and sustain regularly
  • Create excellent, inviting, and warm environments
  • Vision cast constantly
  • Assist with location-specific responsibilities as designed by the Campus Pastor
  • Administrative duties as assigned
  • Lead and give oversight to the Attendee Onboarding Process
  • Give oversight to the following Guest Experience Volunteer Teams :
  • Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
  • Office and Administration team
  • Special Events teams
  • Café and Retail
  • Be a Good Steward Of Time :

  • Hours per week include Weekend Gatherings.
  • Be a part of the local team, necessary meetings, and campus-wide ministry responsibilities and initiatives.
  • Attend Central Meetings, Guest Experience meetings, and others as scheduled.
  • Personal Qualifications :

  • Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular participation at LCBC.
  • Supports LCBC’s mission, philosophy of ministry, and doctrinal statement.
  • Supports LCBC’s core values : We focus on others; we work with excellence; we prioritize relationships; we empower and activate; and we live authentically, knowing that life change is a journey.
  • Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
  • Shows a desire to grow, develop, and mature, both spiritually and professionally.
  • Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests of the church.
  • Be an LCBC Partner or willing to become a Partner within 60 days of employment.
  • Evaluation : The Manheim Guest Experience Director will meet regularly with the Manheim Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.

    Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Other

    Industries : Religious Institutions

    LCBC Church is an Equal Opportunity Employer.

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    Guest Experience • Manheim, PA, United States

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