Sales Support

Watts Sales Support Representative

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation and we have a dynamic future ahead.

This highly motivated individual, as part of the Sales Support Group, will be responsible for driving revenue growth by managing customer inquiries, preparing accurate quotes, and supporting sales efforts. This role requires a strong technical understanding of product specifications, the ability to interpret drawings and cross-functional collaboration to deliver competitive pricing and product solutions. The Sales Support Representative will develop and maintain an active sales pipeline, generating new business leads through proactive outreach and relationship management. This position reports to the Director of Customer Service with a dotted line to Sales VP. This role will come up to speed onsite, then transition to hybrid; it is based in Menomonee Falls, WI.

Primary Job Duties and Responsibilities

• Prepare and deliver accurate and timely customer quotations.
• Review and interpret customer specifications and drawings to ensure proposed products meet technical and commercial requirements.
• Collaborate with Product Management and other internal teams to determine appropriate product discounts, pricing strategies, and configurations.
• Maintain and manage the sales pipeline using BI / CRM tools to track opportunities, follow up on leads, and ensure timely progression through the sales cycle.
• Conduct lead generation activities at the direction of the Sales team
• Support the field sales team by providing product information, technical assistance and quoting support.
• Build and maintain strong customer relationships to promote repeat business and customer satisfaction
• Monitor market trends and customer feedback to identify opportunities for growth or improvement
• Assume responsibility for other projects and duties as assigned by Director of Customer Service or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
• Travel when needed to job sites, trade shows and other events. (10%)

Required Qualifications

Preferred Qualifications

General Applicable Company Competencies

Working Conditions :

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the Menomonee Falls location while coming up to speed; then transitioning to three days in office and two days / week remotely.

Physical Requirements :

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours / conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Watts in it for you :

Competitive compensation based on your skills, qualifications and experience

Comprehensive medical and dental coverage, retirement benefits

Family building benefits, including paid maternity / paternity leave

10 paid holidays and Paid Time Off

Continued professional development opportunities and educational reimbursement

Additional perks such as fitness reimbursements and employee discount programs

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.