Customer Success Director (US / Remote)

Customer Success Director (US / Remote)

Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG / Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, and Newfund.

The (Remote) Customer Success Director is a trusted advisor and advocate, helping our customers achieve success and maximize their return on investment with Fairmarkit solutions. This person will be based in the East or West Coast of the United States.

This is an individual contributor role. You will leverage your strong customer management, business and sales acumen, and program management skills to ensure you achieve the required customer renewal and growth targets for your book of business. Acting as a trusted advisor and coach, you will be responsible for defining, measuring, and confirming the realization of our customers' business objectives and strategic outcomes through the use of our solutions. The ideal candidate will have experience in enterprise procurement, a consultative approach to working with end users, management, and C-level executives, and a passion for disruptive innovation.

Responsibilities

• Develop and maintain strong relationships at all levels within the customer organization
• Develop, deliver, and execute customer success plans that define key outcomes and measures for success
• Develop proficiency with all Fairmarkit solutions
• Execute against the defined Customer Journey playbook to support retaining and growing your portfolio.
• Be the customer's key point of contact throughout the entire customer life cycle
• Drive customer adoption through training and change management best practices
• Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases
• Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives
• Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals

Qualifications & Experience

For this role we are looking for a candidate based in the East or West Coast / US. Specifically in :