Principal Solutions Engineer

Overview

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. We serve over 72,000 companies and have more than 4,500 employees worldwide.

We are seeking a Principal Solution Engineer to join our GTM team in North America, focused on our Enterprise business. If you’re a strategic thinker, a confident communicator, and passionate about solving business problems with technology, we want to hear from you.

Your Role

Your Role as a Principal Solution Engineer :

• Partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform.
• Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins.
• Deliver compelling and customized product demonstrations aligned to industry use cases, ROI models, and value storytelling.
• Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions.
• Contribute to competitive strategies, offer technical insights, and mentor junior team members.
• Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations.
• Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements.

Qualifications

Compensation and Benefits

Annual base salary range : $163,000 — $234,000 USD . Compensation is based on location, experience, skills, and level. Bonus / equity may be available.

Freshworks offers dental, medical, vision, disability and life insurances, equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness programs. Adoption and parental leave benefits are available.

Equal Opportunity

Freshworks is an equal opportunity employer. We are committed to a diverse and inclusive workplace that enables everyone to find their potential, purpose, and passion, regardless of background, gender, race, sexual orientation, religion, or ethnicity.

Job Details

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