HR SpecialistSpectraforce Technologies • North Chicago, IL, United States
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HR Specialist
Spectraforce Technologies • North Chicago, IL, United States
2 days ago
Job type
- Full-time
Job descriptionMin High School Diploma or GED Equivalent. Spanish / French or French-Canadian language fluency is a hard requirement An HR Generalist background is strongly preferred, as the role spans HR lifecycle support including hire to termination processes. Experience in operations focused HR and previous HR support experience is beneficial. 1+ years experience within Human Resources with 1+ years experience in customer service would be plus. HR General HR Knowledge (I 9 knowledge is a bonus). Workday or ServiceNow knowledge preferred. Generalist experience strongly beneficial. Familiar with HR service and processes as well as HRIS tools and systems Strong customer service and interpersonal skills. Excellent communication skills. Able to navigate computerized data entry systems and other relevant applications. Able to follow standard procedures and processes. Able to escalate issues timely to the right group. Ability to handle confidential and sensitive information . Ability to perform in a high case volume organization. These roles support HRConnect , assisting with HR, Payroll, Benefits, and Talent inquiries Work involves case management , employee support, and guiding inquiries through Workday and ServiceNow . The English role handles approximately 70 cases per day on busy season or 30 cases on regular days , including phone calls, live chat, and email. The Canada (French and English) support role handles approximately 20-30 cases per day , including about 5 inbound phone calls per day . Answers general questions and redirects misplaced calls Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions Guides HR Employee Self Service and Manager Self Service transactions Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed Inputs data into Workday to transact on customer requests Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in depth functional knowledge is required Documents all employee inquiries, issues, and transactions in case management tools as required Participates in continuous improvement workshops and projects as requested Participates in ad hoc projects as requested
Position Title : HR Specialist
Work Location : North Chicago, IL 60064
Assignment Duration : 6 months; potential extensions based on performance
Work Schedule : 8 : 00am - 4 : 30 pm Mon Fri
Work Arrangement : Hybrid (minimum 3 days onsite)
Position Summary :
- HRConnect is the name for our centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle.
- Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs.
Qualification and Experience :
Key Responsibilities :
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Hr Specialist • North Chicago, IL, United States
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