Shift Leader

Role Summary

This role is about becoming a leader. You are now responsible for supervising and coaching others who need your direction and your help. You also own every shift you run. It is a great responsibility because you now have a broader impact on team members, customers, and the business. Yours is an example that others take note of and follow. Your reputation is on the line to make your shifts well-run and profitable. On your shift, you are the leader.

Key Responsibilities (What Shifts Do)

• Step Change Thinker

Is quick to see core issues in complex situations

Seeks continuous feedback from different sources to improve their own performance

Champions and role models How We Win Together (HWWT) and Achieving Breakthrough Results (ABR) culture within their store