LAN VoIP Network Specialist II Senior

Job Description

Job Description

Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service.

Position Summary :

This position is a LAN VoIP Network Specialist II Senior providing voice systems maintenance and support for the 844th Communication Group (CG). This includes install, configure, administer, manage, maintain / update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components.

Responsibilities Include :

• Provide Tier 2 and Tier 3 support for Voice systems.
• Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software and hardware changes as necessary.
• Install, configure, administer, manage, maintain / update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components.
• Deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components.
• Ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating Systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional.
• Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person and troubleshoot and resolve any emergency voice outage within two (2) hours of notification.
• Provide routine network troubleshooting and maintenance within the guidelines of the Government’s Authorized Service Interruption (ASI) process.
• Prepare and maintain project planning documentation, create and maintain LAN / voice network maps / diagrams and presentation material and input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, Solar Winds).
• Conducting research and load any applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment.
• Use Government provided ticket system to process, log and close out trouble tickets, change requests and work-orders.
• Support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge.
• Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.
• Ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories.
• Support decommissioning of legacy telephony / Time Division Multiplexing (TDM) technologies and migration to IP-based telephony
• Provide training, as requested.

Location : Joint Base Andrews, MD

Minimum Qualifications :

What a CDO employee can expect :

At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.

CDO's total compensation for each position is set within an established range. The final compensation will be determined by demonstrated skills and experience.

CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.