Technical Support Specialist III (radiation / medical systems)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Technical Support Specialist III Dosimetry & Network Systems

Oakwood Village, OH (just outside of Cleveland, OH)

(On-site) | Site Based Position

Travel : Up to 20%

Make an impact every day

As a Technical Support Specialist III, youll support our brand-new NetDose digital ecosystem, which includes wearable dosimeters, communication gateways, and secure cloud-based software. Your work directly helps protect workers in critically important environments like defense, energy, and emergency response. Youll diagnose complex device-to-cloud issues, deliver training, and collaborate across engineering, product, and service teams to ensure a seamless customer experience.

What youll do

Act as subject matter authority for NetDose, including wearables, gateways, and cloud software.

Troubleshoot hardware, RF, and device-to-cloud networking issues.

Support public, private, and government cloud integrations (including FedRAMP / DoD environments).

Deliver clear, confident technical training remotely and onsite.

Log cases and feedback in Salesforce; use Genesys Cloud for customer engagement.

Conduct root cause analysis; collaborate with cross-functional teams for resolution and improvement.

Define standard methodologies, keep documentation updated, and meet SLA requirements.

What you bring

Required :

Bachelors degree or equivalent experience in Engineering, Computer Science, Physics

5+ years in technical support for IoT, radiation safety, instrumentation, or networked systems

Strong troubleshooting skills across hardware / software / network layers

Experience with Salesforce and Genesys (or similar CRM / call tools)

Clear communication in both written documentation and live presentations

Willingness to be based in or relocate to Oakwood Village, OH

Preferred

Experience with dosimetry, radiation detection, or nuclear safety systems

Prior work in government-regulated environments or contract support

RF / networking certifications or embedded systems experience

Familiarity with device-cloud security protocols

Why join us

Thermo Fisher Scientific is a global leader in science with over $1.5 billion in annual R&D investment. Your work will support crucial industries and help protect public health and safety. Youll be part of an inclusive, passionate team that values learning, collaboration, and significant contribution. Together, we make the world healthier, cleaner, and safer!

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

#J-18808-Ljbffr