Avaya Engineer

Company Description

American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.

Job Description

• Deliver high-quality technical support for Avaya communication systems and products
• Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
• Analyze and diagnose network-related problems affecting Avaya systems
• Collaborate with cross-functional teams to implement solutions and system upgrades
• Maintain accurate documentation of support activities and technical configurations
• Provide clear and concise communication to clients regarding issue resolution and best practices
• Stay up-to-date with the latest Avaya technologies and industry trends
• Participate in on-call rotations to ensure 24 / 7 support coverage
• Additional requirements may exist if offer of employment is extended

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.