Customer Service Assistant 1AP1 PN Cambridge

3 mos. trg. or 3 mos. office practices & procedures; 1 course or 3 mos. public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. typing keyboarding data entry or word processing; 1 course or 3 mos. operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above. Note : in the telecommunications section within the Ohio Department of Public Safety employees will automatically be reassigned to the Customer Services Assistant 2 64432 classification after serving 6 months as a Customer Service Assistant 1 64431.

Job Skills : Customer Service

Technical Skills : Clerical and Data Entry Customer Service Operational and Administrative Support Research Transcription

Professional Skills : Attention to Detail Confidentiality Customer Focus Problem Solving Responsiveness

This position is filled through a three-part process which consists of a multiple-choice test & computerized transcription test and a structured interview. Both the multiple-choice and computerized tests will be administered jointly at the William Green Building located in Columbus Ohio. The structured interview will be held in-person at the Cambridge District Office.

The hourly wage for this position is not negotiable. For applicants who are not current State of Ohio employees the starting wage will be the hourly rate listed on this posting. Successful employees will move up a step in the salary range within one year and in most cases within four to six months with subsequent step increases occurring annually.

For internal applicants the position will be filled pursuant to legislation or the provision of the OCSEA / AFSCME Contract

ADA Statement : The Industrial Commission is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability please contact the ADA Coordinator at (voice) or by email to : as-soon-as possible but at least 14 days prior to the scheduled event.

Background Check Information Statement : The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicants prior criminal convictions will be made before excluding an applicant from consideration.

Our mission is to serve injured workers and Ohio employers through expeditious and impartial resolution of issues arising from workers compensation claims and through the establishment of adjudication policy.

The Ohio Industrial Commission (OIC) Cambridge District office is seeking an onsite individual with professional customer service skills. The selected individual must demonstrate knowledge of customer service skills and the ability to learn transcription software.

What Youll Do :

Under general supervision requires thorough knowledge of Industrial Commission (IC) policies and procedures to respond to telephone electronic and in-person inquiries from internal and external customers (injured workers employers representatives general public IC / BWC staff and other state agencies etc.) regarding claims processing procedures and claim / hearing status.

See the attached position description for more details regarding this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Key Skills

EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1