DIRECTOR OF HOSPITALITY

Job Summary

Working as a Director of Hospitality will allow you the opportunity to work with great people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

The Director of Hospitality will be responsible for overseeing the engagement of all clients, guests, vendors, and associates entering the Conference Center. They support the efforts to establish and maintain protocols for hospitality and workplace services with a focus on hospitality and a keen sense of detail and organization. They will lead by example, display an energetic, friendly, and approachable demeanor at all times.

Key Responsibilities :

• Set the standards of excellence, following rapport standards, in all aspects of hospitality related service for employees and guests in the New York office to include visitor services and conference center.
• Collaborate with the events team and / or department designee for the planning and execution of events held in-person at the firm (examples recruiting, summer intern programs), including conference room booking, menu selection, RSVPs, creating and managing the event.
• Partnering with multiple high-profile stakeholders, events team and / or department designee for the planning and execution of events held in-person at the firm (examples recruiting, summer intern programs), including conference room booking, menu selection, RSVPs, creating and managing the event.
• Manage, develop, train on and enhance processes that will elevate the guest / client experience.
• Responsible for overseeing day to day conference, meetings, and event, servicing as escalation POC for onsite hospitality vendor teams. Ensure awareness of hospitality service delivery breakdowns and feedback, resolving issues and ensuring follow through, engaging leadership when necessary.
• Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved :

Train and mentor staff to deliver Platinum Service in every guest interaction.

Preferred Qualifications :

Associates at Flik Hospitality are offered many fantastic benefits including medical, dental, vision, life insurance / AD, disability insurance, retirement plan, paid time off, holiday time off (varies by site / state), associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, and personal leave.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.