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Product Support Advisor

Product Support Advisor

SyscoJacksonville, FL, US
1 day ago
Job type
  • Full-time
Job description

Brief Role Description :

  • Responsible for driving profitable sales growth of the produce category within a region
  • Collaborates cross functionally (Sales, Supply Chain, Revenue Management) and across entities (Market, Corporate, Specialty)
  • Category expert that provides training, product information, regulatory guidance, and market cost guidance to internal and external customers in support of the produce category.

PRIMARY AND RESPONSIBILITIES :

Category Strategy

  • Align with SMS Produce teams to execute strategies
  • Identify category development opportunities, coordinate with sales teams (leaders, specialists, sales consultants) to propose new business
  • Ensuring expected compliance and proper support of SMS Produce and Freshpoint.
  • Analyze data and market insights to understand consumer needs and wants
  • Research competitors and suggest appropriate pricing
  • Manage site specific market cost decisions on a weekly basis
  • Collaborating with Regional Revenue Management Director and Regional VP of Merch, utilize available contract programs and resources to provide customer specific pricing for key Regional customers
  • Provide field feedback on strategies including advising on marketing materials to improve sales
  • Provide planning team with forecasts for product demand trends

  • Coordinating new customer on boarding activities
  • Addressing the needs and concerns of key CMU / LCC contacts within the Region
  • Assortment Management

  • Providing product assortment and SKU rationalization recommendations that are aligned with your Region demand
  • Ensure product availability
  • Design exit strategies for unsuccessful products
  • Category Training

  • Providing SC support through business reviews, customer insight encounters with targeted training and education.
  • Schedule and manage category sales training of Sales Consultants
  • Provide timely and effective communication with Sales force including but not limited to market conditions, product quality and availability, new items and applications.
  • Product Quality / Quality control

  • Develop and monitor SOPs ensuring that pick locations are checked daily
  • Collaborating with Operations and Food Safety teams
  • Work cross-functionally with QA and Operations to generate PDN’s – ensure accuracy, timely completion, and submission. Ensure resulting claims are tracked and settled appropriately
  • Mitigate Expense / Shrink

  • Works with inventory control to manage expiration dating through SWMS reports.
  • Works closely with Quality Assurance lead(s) and in conjunction with Operations and Transportation Management
  • Establish and maintain accountability that all inbound product is inspected thoroughly
  • Collaborate with QA and Product Support Advisors to ensure quality and integrity of all inbound and outbound Category 11 products
  • Manage market adherence to GAP / GMP Compliance
  • Education / Experience :

  • Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required. Master’s degree a plus.
  • 3+ years management / professional experience required (5+ years preferred). Significant produce industry experience, sales, merchandising and / or operations experience within a retail, wholesale or distribution environment preferred.
  • Strong written & verbal communications skills required
  • Strong excel skills preferred
  • Ability to manage & implement innovative strategies to maximize sales & gross profit potential while driving customer loyalty & MA engagement
  • Skills :

  • Ability to build high performing teams and enable best practice sharing and support culture
  • Ability to motivate high-performing teams & enable a culture of best practices
  • Ability to manage conflict and reach quick resolution with facts and dialogue
  • Ability to work cross functionally and build relationships across the organization / enterprise
  • Ability to communicate effectively with individuals of different backgrounds
  • Collaborative change leader who uses multiple influencing styles to drive change
  • Analytical thinker who can draw sound business conclusions based on a strong fact base
  • Ability to multi-task in a fast-paced environment
  • By applying, you consent to your information being transmitted by JobGet to the Employer, as data controller, through the Employer’s data processor SonicJobs.

    See SYSCO Privacy Policy at https : / / sysco.com / Privacy-Notice.html? and SonicJobs Privacy Policy at https : / / www.sonicjobs.com / us / privacy-policy and Terms of Use at https : / / www.sonicjobs.com / us / terms-conditions

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