About the Role
As International Strategic Response Manager (APAC) you will play a critical role in ensuring Roblox remains operational and compliant in markets within the APAC region by coordinating high-priority regulatory requests. Youll partner closely with regional / country leaders to manage execution triaging various requests tracking progress through resolution and signaling when cross-functional communication or escalation is appropriate.
This role sits at the intersection of International Policy Legal Product and Engineering teams requiring exceptional program management communication and cross-functional alignment skills.
This is a full-time hybrid role based in our San Mateo Headquarters reporting to the Head of International Strategy and Ops. Expected working hours include 12 : 00pm to 8 : 00pm Pacific in order to align with time zones in APAC.
You Will :
- Develop strategic response plans for regional escalations that integrate cross-functional workstreams across Comms / PR Product Safety Operations Legal and Policy.
- Manage end-to-end execution of inbound regulatory requests ensuring timely triage stakeholder alignment and clear tracking through resolution.
- Partner closely with regional heads and country managers to provide real-time visibility into active issues emerging risks and outcomes in your region.
- Act as the operational hub connecting Policy Legal Product Policy Safety Ops and Engineering driving clarity of ownership and consistent communication across all response items.
- Maintain and refine tracking dashboards and documentation proactively flagging when internal escalation or external communication is needed.
- Help build a repeatable scalable process for handling critical inbound requests across markets including defining SLAs templates and reporting standards.
- Assess the impact and risk of incoming issues prioritizing based on regulatory exposure user impact and operational urgency.
- Capture lessons learned after each resolution and contribute to ongoing improvements in response frameworks tooling and workflows.
You Have :
7 years of experience in program or project management policy operations trust & safety or regulatory response ideally in a global or technology company.Ability to create strategic cross functional plans to resolve escalatory issues.Proven track record managing cross-functional incident or escalation workflows under tight deadlines.Strong understanding of regulatory dynamics in online platforms digital media or user-generated content environments.Excellent communication skills and judgment in escalating sensitive issues.Comfort working across multiple time zones and managing relationships in diverse cultural contexts.High attention to detail structured thinking and ability to create clarity from ambiguity.Experience with project tracking tools (Asana Airtable Jira or similar).Deep knowledge and understanding of cultural norms in any of the APAC regions.Required Experience :
Manager
Key Skills
Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry
Employment Type : Intern
Experience : years
Vacancy : 1