Description
This recruitment will remain open until December 14 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on December 1 2025. It is in the applicants best interest to submit materials as soon as possible.
Make a Difference : Protect Consumers & Join Our Dynamic Team!
The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Insurance Technician 4 Licensing Supervisor position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.
We are an employer of choice! Heres why :
- Meaningful work : Ensure a healthy insurance market & protect Washington consumers.
- Impactful career : Make a daily difference in the lives of countless Washingtonians.
- Small agency big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues.
- Diversity equity and inclusion : OIC is committed to ensuring that all employees enjoy a respectful safe and supportive working environment - by fostering the inclusion of people from all backgrounds cultures and attributes.
About the Position
At the Office of the Insurance Commissioner (OIC) we protect consumers safeguard the public interest and strengthen Washingtons economy through fair and efficient regulation of the insurance industry. Our work ensures that individuals families and businesses can rely on a stable transparent and accountable insurance marketplace.
The Licensing Supervisor (Insurance Technician 4) plays a key leadership role within the Producer Licensing and Oversight (PLO) program part of OICs Consumer Protection Division . This position directly supports our mission by ensuring that insurance producers brokers adjusters and other licensees meet the high standards of professionalism and integrity that protect consumers and promote a fair marketplace.
As a Licensing Supervisor youll lead a dedicated team of licensing specialistscoaching mentoring and guiding their work to ensure accuracy efficiency and compliance. Youll help shape licensing processes improve operational systems and serve as a trusted point of contact for industry professionals and the public. Your leadership will help uphold the integrity of Washingtons insurance industry and ensure consumers receive the protection they deserve.
This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 4 vacancies in the next sixty days.
This is a Washington General Service position. The monthly salary range for this position is $4119 - $5531.
Benefits & Perks
Comprehensive benefits package : Health dental vision retirement paid leave (vacation sick etc.) and much more!Supportive work environment : We value diversity professional growth and collaborative atmosphere.Wellness programs : Invest in your well-being with on-site resources and initiatives.Work-life balance : Flexible schedules with telework opportunities.Public service fulfillment : Contribute to a cause that matters and feel the satisfaction of serving the public good.Training & Development : Continuously learn and grow with tuition reimbursement Public Service Loan Forgiveness and other programs.Free parking (Tumwater) & Public transportation pass (Thurston County) : Save on commuting costs.And more! Explore our website for additional benefits :Duties
The duties of the position include but are not limited to :
Lead and supervise a team of Insurance Technicians responsible for licensing insurance producers brokers adjusters and other professionals.Coach mentor and develop staff to ensure accuracy consistency and adherence to laws rules and agency policies.Monitor and evaluate performance set clear expectations and foster a supportive and accountable team environment.Oversee licensing operations ensuring timely and compliant processing of applications renewals and reinstatements.Improve efficiency by reviewing workflows procedures and systems and recommending or implementing process enhancements.Provide expert guidance to staff the insurance industry consumers and other stakeholders on licensing requirements and regulatory standards.Collaborate with program management and HR on recruitment training and performance management decisions.Analyze data and prepare reports to monitor performance metrics and support program decisions.Serve as a key point of contact for public inquiries and industry communications.Perform other related duties to support the mission and goals of the Producer Licensing and Oversight Program.To read more about this position and view all duties click here to request a position description.
Qualifications
Required Qualifications :
Two (2) years of experience as an Insurance Technician 3 or two (2) years of full-time relevant experience performing complex customer service compliance or technical assistance at a level comparable to state classifications such as Consumer Program Specialist 1 Customer Service Specialist 3 Program Specialist 2 or Professional Licensing Representative 1.OR
Five (5) years (full-time equivalent) of progressively responsible experience providing customer service or technical assistance in regulated high-volume or detail-oriented environments such as insurance healthcare utilities telecommunications financial services or similar fields. Additional qualifying educationwill substitute year for year for experience.Academic Degree Equivalency Chart
Degree
Years of Relevant Experience Equivalency
Associates Degree
2 years of experience
Bachelors Degree
4 years of experience
Masters Degree
5 years of experience
A degree in business communications public administration or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States candidates must provide a credential evaluation report.Required Knowledge Skills and Abilities :
Intermediate-level skills and experience in Microsoft Outlook PowerPoint Word and Excel.Ability to accurately type 50 words per minute.Preferred / Desired Qualifications :
Knowledge experience and application in enforcing the RCWs and WACs as they pertain to insurance licensingExperience in a lead supervisory mentoring or training capacity including assigning checking or supporting the work of others.Professional designations through the Association of Insurance Compliance Professionals (AICP) the Council on Licensure Enforcement and Regulation (CLEAR) or other insurance regulatory organizations.Advanced-level skills and experience in Microsoft Word Excel and Outlook.Ready to join us
Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!
Welcome to the OIC
Submit your application today and take the first step towards a rewarding career at the OIC!
Supplemental Information
Wage / salary depends on qualifications or state rules of compensation (if currently a state employee).State law (RCW 48.02.0905) prohibits employees of the OIC from having any interest directly or indirectly in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency you agree to abide by this state law.Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.If claiming veteran status please send your DD 214 to with IT42025-08132 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.The Office of Insurance Commissioner is an equal opportunity employer does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or .If you are having technical difficulties creating accessing (log in password or email issues) or completing your application (error messages) please call toll-free at .Contact us : For inquiries about this position please contact us at .Required Experience :
Manager
Key Skills
Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 4119 - 5531
