IT Support Technician - Level 2Computer Courage • Emeryville, CA, US

IT Support Technician - Level 2

Computer Courage • Emeryville, CA, US

11 days ago

Job type

Full-time

Job description

Job Description

Salary : $30-45 / hour

Computer Courage is currently searching for a new technician to join our growing IT support team. The technician will perform business IT services and support to our customers :

Job Responsibilities

Provide IT services and support to Computer Courage business clients
Manage, work, and track tickets in an MSP ticketing system
Manage, monitor, and document client IT hardware, software, and services
Act as a primary technician and point of contact for multiple dedicated accounts
Work in our Emeryville office, from home, and at client sites

Qualifications and Skills

Strong customer service, communication skills and organizational skills

Strong technical knowledge of Microsoft Windows and Apple MacOS

Demonstrated knowledge with Windows Server

Demonstrated knowledge of computer networking

Experience with cloud technology administration

Experience with ticketing systems and queues

Ability to consult, plan, and execute IT strategy with clients

2+ years experience in the IT industry, MSP experience preferred

Good documentation skills, attention to detail

Access to a car, a valid US drivers license, and car insurance

Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment

This position is onsite full time in Emeryville, CA

Compensation and Benefits

$30 to $45 per hour depending on experience

Company health insurance plans

Retirement plan with employer contribution

Paid time off and sick leave

Personalized workspaces (stand or sit, etc.)

Friendly, innovative team members and work environment

Opportunities for education and certification

Snacks and drinks always available

Learn more about working at Computer Courage on our Careers Center

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IT Support Technician Level 2 • Emeryville, CA, US

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