IT Manager, Business Relationship Management

IT Business Relationship Manager

Xylem is an innovative water technology company with a mission to advance sustainable impact and empower the people who make water work every day. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We are seeking an experienced and highly skilled IT Business Relationship Manager to support Xylem's Water Solutions & Services segment. In this role, you will strengthen the partnership between IT and the WSS Manufacturing and Integrated Supply Chain organizations. You will deeply understand business strategies, identify where technology can accelerate results, and ensure IT services align to business priorities. You will serve as the primary liaison between business leaders and IT, leveraging your knowledge of business processes, advanced analytical capability, and strong communication skills to drive strategic alignment, innovation, and successful delivery across portfolios.

Core Responsibilities

Stakeholder Relationship Management

• Build and maintain strong relationships with business leaders to understand their goals, challenges, and priorities.
• Serve as the primary point of contact for all IT-related inquiries for WSS.
• Ensure timely, effective communication between IT and business stakeholders.

Strategic Alignment & Roadmap Ownership

Governance, Compliance & Funding Support

Change Management & Communication

Innovation & Continuous Improvement

Qualifications

Bachelor's degree in Business Administration, Information Technology, or related field (Master's preferred). 10+ years in IT Business Relationship Management, IT governance, or related IT leadership roles. Proven track record of delivering complex IT initiatives and influencing cross-functional stakeholders. Expert-level analytical skills with the ability to synthesize complex data and produce strategic insights. Hands-on experience working with SAP, CRM platforms, CPQ solutions, reporting tools & dashboards. Strong proficiency with Power BI, Databricks, Informatica, MS Project, SharePoint. Experience leading Agile / Scrum processes and SDLC methodologies. 7+ years translating business requirements into optimized designs and developing business cases. Strong interpersonal and communication skills, including negotiation and stakeholder management. Ability to work effectively in cross-functional environments. Background in Manufacturing, Supply Chain, or the Water Industry is a plus. Travel expected 1020% annually.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!