Customer Service Representative

Dealer Analyst (Customer Service Representative)

We at Kelly hear you and we're here for you! We're seeking a Dealer Analyst (Customer Service Representative) to work at a premier auto manufacturer in Troy, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay : $19 / hr

Hours : 9 : 30am-6pm Monday-Friday

This position is ONSITE in Troy, OH, must be able to commute to Troy, OH.

Why you should apply to be a Dealer Analyst :

• Work with a premier client in the automotive industry.
• Enjoy a competitive pay rate.
• Opportunity to work with a team of experienced professionals.
• Opportunity to learn and grow in a fast-paced environment.

What does a Dealer Analyst do?

Answer incoming phone calls in order to assist dealerships with order entry automotive parts questions.

Actively listen to our representatives and their needs.

Be able to effectively communicate in an articulate, empathetic, and professional tone.

Accurately record information in various computer applications (2-screens) during the telephone call or issue resolution process.

Make outbound calls to resolve issues.

Research parts problems.

Use dealership resources, SOP, good business judgment, and customer service skills to effectively solve issues.

Proactively communicate potential issues internally with management and other dealerships via text, email, and / or phone in order to provide the best possible customer experience.

Requirements :

Ability to stand (and walk) throughout entire shift.

Remain stationary for long periods of time and complete repetitive motions.

Operate office equipment.

Maintain a professional business casual appearance and work space.

Attention to detail, quality minded.

Team oriented attitude.

Ability to understand verbal and written directions in English.

Ability to work Saturday overtime as workload demands.

Education / Experience :

High School or GED Equivalent (required) 2 years of experience (preferred)

Skills :

Typing

Telephone etiquette

Call Center Support

Customer Service

Email monitoring

Time management

Excel

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.