Help Desk Technician

A company is looking for an Associate Help Desk Technician to support customer inquiries and technical issues.

Key Responsibilities

Answer help desk calls and respond to moderately complex customer inquiries

Assist customers in resolving complex technical problems related to software and hardware

Log and track inquiries, maintain problem documentation, and follow up to ensure resolution

Required Qualifications

2 or more years of technical training preferred

0-3 years of technical or customer support experience

Experience with company products and operating systems

Experience in solving computer-related problems