Director of Client Operations

Job Description

Job Description

Valeo Financial Advisors is one of the largest RIA firms in the Midwest, with over $10B in assets under management, and is rapidly growing and expanding. We provide comprehensive, independent financial advice to our clients with one simple transparent fee. Based in central Indiana, we are committed to empowering the next generation and revolutionizing the financial services industry. Valeo provides competitive benefits including unlimited PTO, 401(k) with company match, and health coverage.

Position Overview :

The Director of Client Operations is instrumental to the growth and future development of Valeo as this role is focused on establishing critical policies and procedures that enable us to optimize the client experience. The ideal candidate will have robust leadership experience, be highly collaborative, and the ability to effectively manage multiple priorities with positive results.

Duties and Responsibilities :

• Serve as the direct supervisor for the Client Operations team, which includes managing daily staffing levels, providing regular coaching and feedback, and making merit / promotional recommendations in accordance with our standard calendar.
• Serve as the internal expert on core client operations policies and procedures and assist employees with basic troubleshooting / problem -solving as needed to resolve client requests.
• Serve as the hiring manager for all Client Operations positions.
• Serve as the SME for all training related to custodial processing, money movement, and client transitions.
• Review, analyze, and evaluate software and processes associated with new client onboarding, money movement, and account maintenance.
• Interact with clients and advisors regularly to collect feedback and ensure their needs are met.
• Resolve complex client problems or disputes in a professional manner.
• Provide back-up for the client operations team members as needed during busy periods such as year-end and tax season to ensure all requests are completed in a timely manner.
• Coach and support team members to help them meet departmental goals.
• Generate monthly and quarterly departmental reports to assess KPI compliance and identify areas for enhancement.
• Ultimately responsible for all departmental outcomes and evaluations.
• Perform other duties as assigned.

Requirements :

Valeo is an Equal Opportunity Employer. Valeo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business need.