Front Desk Coordinator

Office Assistant

Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Tasks & Responsibilities

A. Essential Duties

• Greet clients and set a positive office atmosphere.
• Answer and field phone calls at high call volume and direct to appropriate party.
• Operate office equipment.
• Receive and send out mail to Marlton Administrative Office.
• Facility scheduling and appointment confirmations.
• Manage appointments (checking clients in and out).
• Assessing missed appointment fees.
• Assure all intake paperwork is complete and saved to chart.
• Upload records and client documentation.
• Complete prior and ADHD authorizations.
• Facilitate ADHD screenings.
• Clinical / medical support.
• Communicate and facilitate appointment and schedule changes.
• Send TH appointment links.
• Send correspondence and assignments on behalf of clinicians.
• Receive assignments and upload to chart.
• Schedule psychiatric F / U and ADD screenings.
• Send out Lyft links for TMS clients.
• Execute patient letters and requests for D / C and R / 0.
• Assist with med refill coordination.
• Complete medication prior authorizations (Medline Only).
• Triage and coordinate medication processing with pharmacies (Medline Only).
• Coordination and retrieval of lab orders through LabCorp and Quest.
• Patient de-escalation and crisis management.

B. Additional Duties

C. Interpersonal Relations

Competencies

Performance Standards & Measurement

Equipment, Tools & Machines

Working Conditions

Demands

Qualifications

Education :

Required licenses or certifications :

Experience :