Patient Service Representative
- Full-time
About Our Company
Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians .
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.
Please Note : We will only contact candidates regarding your applications from one of the following domains : @ @ @ @ @ @ or @.
Job Description
The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness both on the telephone and in person and is responsible for all paperwork associated with patient registration.
Essential Functions / Responsibilities
Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters / updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning updating and filing medical records
Answering phone calls questions a prompt and polite manner
Processing medical insurance information verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times patient inquiries etc.
Qualifications
A High School Degree or GED
Happy welcoming and can-do attitude with patients and coworkers
Experience working in any high-volume / high-intensity service industry (e.g. hospitality restaurant hospital medical office or retail environment) preferred
Excellent verbal written and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible / adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians patients and other staff members
Bilingual language skills required or preferred based on site location.
Physical requirements
Ability to sit and stand for periods of time. Heavy computer use required.
Pay Rate : $18.25 per hour
The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender / sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience :
Unclear Seniority
Key Skills
Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines
Employment Type : Full-Time
Experience : years
Vacancy : 1
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