Consumer Lifecycle Marketing Manager

Consumer Lifecycle Marketing Manager

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated team members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!

The Consumer Lifecycle Marketing Manager will lead the strategy and execution of Credit Acceptance's consumer-focused email and SMS campaigns. This role is responsible for designing and managing targeted marketing journeys that engage consumers at critical points in the car-buying lifecycle. This position plays a key role in connecting consumers with affordable vehicle financing options while ensuring compliance, personalization, and measurable marketing performance.

Outcomes and Activities :

• Develop, execute, and optimize lifecycle campaigns across email and SMS for known leads and prior customers.
• Create cohesive marketing journeys for prospective car buyers with vehicle, financing, and dealership related content and recommendations.
• Map and identify key moments in the car buying process to generate campaign / test ideas.
• Partner with product and marketing team members to enable ways to market vehicle inventory to consumers.
• Build segmentation and audience strategies using first-party and behavioral data to deliver timely and relevant communications.
• Partner with creative, analytics, dealer, brand, product, and legal teams to ensure campaigns are effective, brand-aligned, and fully compliant with all marketing regulations.
• Collaborate with analytics to measure campaign performance, identify optimization opportunities, and develop test-and-learn frameworks for continuous improvement.
• Manage campaign builds within marketing automation platform, including list management, quality assurance, A / B testing, and performance tracking.
• Present insights and recommendations to leadership based on campaign results and customer research.

Knowledge and Skills :

Requirements :

Preferred :

Targeted Compensation : $115,900 - $162,000 base salary + an annual bonus plan

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical / dental / vision and many nonstandard benefits that make us a Great Place to Work

To be successful in this role, team members need to be :

Expectations :

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why let's talk!

Required degrees must have been earned at institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.